Refund policy

Last updated: August 17, 2026

OceanSlasher Surf Co. is owned and operated by Orcus Ventures, LLC.

We want you to be happy with your order. If something is not right, please contact us and we will do our best to make it right.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@oceanslasher.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package.

Return Shipping

For approved returns due to a defective item, damaged item, or an incorrect item being sent, we will provide return instructions and, when appropriate, a return shipping label.

For returns due to size, fit, preference, or a change of mind, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective item, or a damaged item.

Damages and Order Issues

Please inspect your order when it arrives. Contact us immediately at support@oceanslasher.com if your item is defective, damaged, or if you received the wrong item.

Please include your order number, a description of the issue, and photos of the item and packaging when possible. We will review the issue and work with you to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Final sale items
Customized or personalized products
Items that have been worn, washed, used, damaged after delivery, or returned without tags or original packaging
Items returned without first requesting a return

Sale items may be final sale unless otherwise stated at the time of purchase.

Exchanges

The fastest way to get the item you want is to request a return for the item you received and, once the return is accepted, place a separate order for the new item.

If you received a defective, damaged, or incorrect item, contact us at support@oceanslasher.com so we can help resolve the issue.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@oceanslasher.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

To be eligible, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

This right may not apply to certain customized, personalized, sealed, or final sale items where exceptions are permitted by law.